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Note: This is used in North America only
Internal Requests- Customer Care Request Button
The customer care request button is used to automatically generate a case via salesforce which can be followed in real time. Customer Care request come in various forms such as: scent changes, customer referrals, invoice questions, account changes/updates and/or credit request. These are request that fall outside of your selling realm and will need to be handled by our Customer Care ongoing team.
There are several teams that utilize the information you provide them with for your customer care request. Those teams include ongoing care, tech services, inbound retention, and other teams like finance if needed. Every request is important to the success of these teams as well as your client so always provide as much detail as is reasonably allowed.
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