Salesforce Reference Guide Version 7.0

Customer Care Request

Create a Customer Care Request

On the account page, click New Customer Care Request. DO NOT start a request under cases on the account page. This is incorrect and it will not be seen Add any applicable contacts from the account Select your How Can We Help You? reason Use the description box to clearly and concisely explain what is needed When finished, click Save. Please allow 72 hours below following up on a request. DO NOT create multiple cases for the same issues

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