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PandaDoc FAQ
Why has the client not received the agreement?
Your agreement should be in “Sent” status. Double check the email address under your contact by looking at Manage Recipients Ask the client to check all spam/junk folders or if there are any known firewall that prevents them from receiving external links If a client is unable to receive/sign a PandaDoc, download a PDF copy and email them by clicking the three gray dots at the top right, then clicking download, and download as .PDF.
PandaDoc Status Types: What do they mean?
agreement has been sent to you. client has not yet opened the document
you can edit every part of your document it has NOT been sent
document has been completed by all parties customer care has signed
client or onboarding has opened document. Will follow the signing order
to the client.
Tip : you can find your document status below the title or name of your document.
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