Terms Glossary
ADI - Selling territory based on zip codes in your area Active RMR - A status type for an account with an active contract Vertical - A specific industry Contact Role - Contact for specific purposes such as billing, first shipment, etc. Internal Request - Requests made for the Customer in Salesforce Sample Request - Sending fragrance samples to a client free of charge Regulatory Reques t- If your client has questions about the safety/insurance of our products, this will connect them with our legal department Private Label Infused Reeds -If a client wants to order infused reeds with a custom label Fragrance Project Request - If a client wants a scent created, a scent moved to a new product that wasn't previously offered, or wants to development a brand-specific fragrance Customer Care department - Their goal is to create a positive customer experience through fast, easy, and reliable service Ongoing Care -their goal is to assist our customers with their existing accounts. Account Services - their goal is to work with our customers to help retain their business
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