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Frequently Asked Questions
Q: Who handles consolidated billing? How many accounts are needed to consolidate a group of accounts? A: Onboarding will process all things consolidated related. There will need to 5 or more locations to consolidate (not including the parent account). Q: Where can my client go to setup a credit card for advanced payment or autopay? A: Clients can use our online payment portal to sign up with a credit care for both reoccuring and one-time payments: https://pay.scentair.com/ Q: If my client is recontracting with a decreasing in RMR services, who should I contact to process this? A: Any downgrade in RMR of an account mustbe assigned to customer retention in pandadoc. This includes also includes MLA’s with locations that are downgrading.
Q: Where can I find a customers current services?
A: If they are listed as Active RMR, you can find their current agreement on the account page under Customer Contracts. If they were a client previously and want to know what fragrances/products they had before, you can find their previous contract under Notes & Attachments.
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